Satisfaction Guarantee: We want you to be completely satisfied with your purchase from Lit Candles. If for any reason you are not happy with your order, please contact us within 14 days of receiving your items to request a return or exchange.

Return Eligibility: To be eligible for a return or exchange, items must be unused, in their original packaging, and in the same condition as when you received them. Please include proof of purchase (order number, receipt) with your return.

Return Process: To initiate a return or exchange, please contact our customer service team at info@thelitcandlesco.com. Once your return request is approved, we will provide you with instructions on how to return the item(s) to us.

Refunds and Credits: Refunds will be issued to the original payment method used for the purchase within 5-7 business days of receiving the returned items. If you are exchanging an item, a credit will be applied to your account or a replacement item will be shipped out once we receive the returned merchandise.

Return Shipping: Customers are responsible for covering the cost of return shipping unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping method to ensure your return reaches us safely.

Final Sale Items: Please note that final sale items are not eligible for returns or exchanges unless they arrive damaged or defective.